At Horti Gear, we’re committed to providing professional-grade outdoor tools with reliable service. Below you’ll find answers to common questions about our products, delivery, and policies. Can’t find what you need? Our tool experts are ready to help at [email protected].

About Our Products

What makes Horti Gear tools different?
We specialise in professional-grade outdoor equipment designed for arborists, landscapers, and serious gardeners. Our range focuses on durability and performance, from felling axes to hedge trimmers, all selected to meet the demands of intensive outdoor work.
Do you carry replacement parts for tools?
Yes, we stock replacement parts for many of our tools including hedge trimmer blades, chainsaw chains, and axe handles. Browse the relevant product category or contact us for specific part inquiries.
Are your power tools suitable for commercial use?
Absolutely. Our Garden Power Tools and Garden Chainsaws are selected specifically for professional use, built to withstand daily demands in landscaping and arboriculture.

Ordering & Payment

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with encryption for your protection.
Can I change my order after payment?
Contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 working days), so changes may not always be possible once processing begins.
Do you offer trade accounts for professionals?
Yes, we provide trade accounts with benefits for landscaping businesses and arborists. Email us with your company details to learn about our trade pricing and bulk order options.

Shipping & Delivery

What are my delivery options?
Standard Express: £12.95 via DHL/FedEx (10-15 working days)
Free Economy: Orders over £50 via EMS (15-25 working days)
Both options include tracking and careful packaging for heavy-duty tools.
Why don’t you ship to some Asian and remote regions?
Due to customs restrictions on tools and unreliable delivery infrastructure in certain areas, we limit shipping to locations where we can guarantee safe arrival. We’re continually expanding our service areas.
How are axes and sharp tools packaged for safety?
All edged tools receive custom padding and protective covers in heavy-duty boxes. We use edge guards and non-slip packing materials to prevent damage during transit.

Returns & Warranty

What’s your return policy?
We offer a 15-day return window from delivery date. Tools must be unused, in original packaging with all accessories. For defective items, we cover return shipping costs.
My axe handle arrived cracked – what should I do?
Email photos to [email protected] immediately. We’ll arrange a free replacement and guide you through the return process for the damaged item.
Do tools come with manufacturer warranties?
Most professional tools include manufacturer warranties (typically 1-2 years). Details are included with each product. We handle all warranty claims on your behalf for convenience.

Technical Support

Can you advise on which axe is right for my needs?
Certainly. Our team includes tool specialists who can recommend between felling axes, hand axes, and splitting wedges based on your specific requirements. Describe your intended use in your email.
How should I maintain my garden power tools?
We provide maintenance guides with all power tool purchases. General tips: clean after each use, sharpen blades regularly, and store in dry conditions. Specific advice varies by tool type.
Do you offer sharpening services?
Not currently, but we can recommend professional sharpening services in your area. All our cutting tools arrive factory-sharpened and ready for use.

Still Have Questions?

Our London-based tool experts are available at [email protected] to provide personalised advice on our professional outdoor equipment range.

Horti Gear Sales Store
65 Maiden Ln, London, GB EC2H 2GR