Privacy Policy

1. Introduction

At Horti Gear (“we”, “us”, or “our”), we value the trust that professional arborists, landscapers, and serious gardeners place in us when purchasing our premium outdoor tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hortigear.com or make purchases of our professional-grade equipment.

2. Information We Collect

As a specialist provider of professional outdoor tools, we collect:

• Personal Identification: Name, company details, email, phone number, and shipping/billing addresses for order processing
• Payment Information: Credit card details processed securely via PCI-compliant systems (never stored)
• Professional Details: Trade account applications may require business registration numbers and trade references
• Technical Data: IP address, browser type, and device information for security and analytics
• Usage Data: Pages visited, products viewed (particularly professional tools like chainsaws and felling axes)

3. How We Use Your Information

We use your data with the same precision as our professional-grade tools:

• Process transactions for axes, power tools, and landscaping equipment
• Provide bulk order capabilities and trade account services
• Improve our product range for professional users
• Prevent fraud with military-grade 256-bit SSL encryption
• Communicate order confirmations and shipping updates
• Offer relevant professional equipment recommendations

4. Data Sharing & Disclosure

We handle your data with the same discretion expected by trade professionals:

• Service Providers: Only with payment processors and shipping carriers necessary for tool delivery
• Legal Compliance: When required by UK or international law
• Business Transfers: In case of company sale or merger
• We never sell professional client data to third-party marketers

5. Data Security

We protect your information with the same robustness as our professional equipment:

• Military-grade 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to sensitive data

While we implement these professional-grade measures, no electronic transmission is 100% secure.

6. International Data Transfers

As we serve professional clients globally (excluding some Asian and remote regions):

• Data may be transferred outside the UK/EEA
• We ensure adequate protections through Standard Contractual Clauses
• Currency conversion data is processed securely

7. Your Professional Rights

Under UK GDPR and other privacy laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of non-essential data
• Object to certain processing
• Withdraw consent where applicable

To exercise these rights, contact our tools experts at [email protected].

8. Cookies & Tracking Technologies

We use cookies with the precision of professional gardening tools:

• Essential Cookies: For secure checkout and account functions
• Performance Cookies: To improve our site for professional users
• Analytics Cookies: To understand tool preferences and browsing behavior

You may adjust browser settings to refuse cookies, though this may affect site functionality.

9. Policy Updates

We may update this policy as our professional services evolve. Significant changes will be communicated to trade account holders.

10. Contact Our Tools Experts

For privacy questions or professional data concerns: