Term and Conditions

Last updated: [Insert Date]

Welcome to Horti Gear (“we”, “our”, or “us”). These Terms and Conditions govern your use of hortigear.com (the “Site”) and all purchases made through our Site. By accessing our Site or placing an order, you agree to be bound by these Terms.

1. User Responsibilities

As a user of Horti Gear, you agree to:

• Provide accurate, current and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the Site and purchased products only for lawful purposes
• Comply with all safety guidelines provided with professional equipment
• Verify that ordered products are appropriate for your professional needs
• Ensure compliance with local regulations regarding tool use and maintenance

2. Products and Services

2.1 Professional Equipment

We specialize in professional-grade gardening and landscaping tools including:

• Axes & Splitting Tools (Felling Axes, Hand Axes, Splitting Wedges)
• Power Tools (Garden Chainsaws, Strimmers, Hedge Trimmers)
• Digging & Cultivating Equipment
• Hedge & Lawn Maintenance Tools
• Professional Garden Accessories

2.2 Product Descriptions

We make every effort to accurately display product features and specifications. However:

• Minor variations in product appearance may occur
• Professional users should verify tool specifications match their requirements
• We reserve the right to update product information without notice

2.3 Professional Services

Our services include:

• Expedited order processing (1-2 business days)
• Dedicated professional shipping options
• Trade account benefits for registered professionals
• Technical support for professional equipment

3. Ordering and Payment

3.1 Order Process

The ordering process consists of:

1. Product selection and addition to cart
2. Account creation/guest checkout
3. Shipping and payment information submission
4. Order confirmation
5. Order processing (1-2 business days)

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Promotional adjustments

3.3 Payment Methods

We accept the following payment methods for professional convenience:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation.

3.4 Shipping

We offer professional-focused shipping options:

Note: We currently cannot ship to some Asian countries and certain remote regions.

4. Returns and Refunds

4.1 Professional Returns Policy

We accept returns within 15 days of delivery (30 days for registered trade customers) when items are:

• In original packaging with all accessories
• Unused and in resalable condition
• Accompanied by proof of purchase

4.2 Non-Returnable Professional Equipment

For safety and hygiene reasons, we cannot accept returns on:

• Garden Chainsaws (once fuel/oil has been added)
• Garden Power Tools with activated warranties
• Hedge & Line Trimmers with used blades
• Any item showing signs of use or missing safety components

4.3 Returns Process

Professional returns require:

1. Email notification to [email protected] with order details
2. Return authorization from our team
3. Secure packaging in original materials
4. Shipment to our London facility

Refunds are processed within 3-5 business days of receipt.

5. Intellectual Property

All content on the Site, including:

• Product designs and specifications
• Branding and logos
• Website content and structure

are the property of Horti Gear or our suppliers and protected by intellectual property laws. Professional use of our content requires prior written permission.

6. Liability Limitations

6.1 Product Use

Horti Gear is not liable for:

• Improper use of professional equipment
• Failure to follow manufacturer safety guidelines
• Consequential damages from product use

6.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical errors beyond our reasonable control
• Third-party actions affecting Site performance

6.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the relevant items.

7. Professional Warranty Information

Professional equipment warranties:

• Are provided by the manufacturer
• Typically require product registration
• May have specific professional-use terms

Contact us for manufacturer warranty details on specific products.

8. General Provisions

8.1 Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

8.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

8.3 Trade Account Terms

Registered trade customers may have additional terms outlined in separate agreements.

8.4 Contact Information

For professional inquiries:

Horti Gear
65 Maiden Ln, London, GB EC2H 2GR
Email: [email protected]
Phone: +44 (0)20 XXXX XXXX
Hours: Mon-Fri 8:00-17:00 GMT